Ebook
Digital Government
Standards and best practices for Scottish Digital Government, to realize the vision of a world leading Scottish Digital Nation.
As they describe here digitally transforming the public sector is central to the Scottish Government’s ambition to build a world leading digital nation.
The vision is of a modern public sector, open to collaboration and transformation, to be achieved through:
- Identify new, more efficient and collaborative ways of working.
- Design and build improved digital public services based on a shared modern infrastructure of technology systems and components which are reused across the sector.
- Deliver user-centred, efficient and effective public-facing services in line with best practice by following the Digital Scotland Service Standard.
- Apply service approaches based on users’ needs and ‘life events’ (not on how the public sector is structured), following the Scottish Approach to Service Design.
- Upskill and develop capability, ensuring that digital transformation is embedded and taken forward sustainably.
Overall Transforming Government requires a fundamental shift in culture, skills, leadership, service design, process engineering, the use of data, collaboration, and investment planning. It requires leaders with the confidence to move away from the approaches, systems and ways of working that have been successful in the past.
Scottish Digital Government - Standards and best practices for Scottish Digital Government, to realize the vision of a world leading Scottish Digital Nation.
