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Scottish Digital Government

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  1. Digital Government Transformation
    4 Topics
  2. Service Design
    4 Topics
  3. Agile Development
    2 Topics
  4. Digital Identity
    6 Topics
  5. Connecting Scotland
    2 Topics
  6. Government Cloud and Applications
    6 Topics
  7. Local Government
    3 Topics
  8. Digital Health and Social Care
    3 Topics
  9. Digital Democracy
    1 Topic
Lesson 2, Topic 4
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Digital Storytelling

digitalscotland August 14, 2021
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In addition to the structured work management tools for Service Design another key capability now possible with the plethora of rich media content devices and tools is the idea of ‘Digital Storytelling’ as a method of user research.

Jennifer Jones offers this excellent in-depth article that explores what’s involved, explaining how ubiquitous resources like smartphones, social media and video make it possible to gather rich insights from users that go far beyond one dimensional user stories.

She references case studies like Mindwaves, a mental health community news programme in Greater Glasgow and Clyde, who use both creative writing, amateur journalism and photography and a technique called ‘social reporting’ to support users of their service explore positive stories of mental health recovery.